Thank you for playing "Fate/Grand Order".
The following is a message from the administrative team.

(Updated on September 11th)
We have resolved the issue described below at this time.

As an apology for the issue, we will be distributing compensation as follows.

Eligibility:
All users playing "Fate/Grand Order" as of 2025-09-10 20:59 PDT (GMT -7)

Compensation: - Golden Fruit x1

Distribution Method:
Present Box

Distribution Period:
Beginning at 2025-09-11 21:00 PDT (GMT -7) - 2026-02-28 15:59 PST (GMT -8)

Again, we sincerely apologize to all affected users for the issue.

We have confirmed an issue where the game may freeze on a white screen after you clear a quest on the Bleached Earth with the ★4 Servant you exchanged for through the 3000 Days Anniversary Celebration Campaign in your party before they have officially joined.
We are currently working to resolve the issue, but we ask that you avoid recreating these conditions until we announce that the issue has been fixed.

We are currently investigating the cause and extent of the issue.
We will announce compensation details at a later date.

We sincerely apologize for the inconvenience to all users.