Thank you for playing “Fate/Grand Order”.
The following is a message from the administrative team.
(Added on December 20th)
We will be addressing compensation for this issue as follows.
All users affected by the issue in question
Redemption of Paid Saint Quartz and Free Saint Quartz expended due to the issue
From 2022-12-20 20:00 PST, as individual amounts are determined for each affected user.
Again, we sincerely apologize for the inconvenience to all affected users.
(Added on December 16th)
We have found an issue where Saint Quartz were expended incorrectly for some users in version 2.40.0 of the app, released on 2022-12-12.
We confirmed that the issue does not occur at this time.
The development team is working to determine the cause of the issue.
We will compensate all users affected by the issue at a later date.
We will update with more information at a later date.
We sincerely apologize for the inconvenience to all users.