Thank you for playing "Fate/Grand Order".
The following is a message from the administrative team.
(Added on March 18th)
While investigating the issue that occurred on 2022-03-11 00:00 PST, we discovered a further issue where insufficient Rare Prisms were distributed to certain users who acquired a sixth or further copy of "★4 (SR) Sieg".
As an apology to affected users, we will be taking action as follows.
All users who encountered the above issue
Distribution of the Rare Prisms that should have been awarded for the sixth and further copies of "★4 (SR) Sieg"
After maintenance ends on 2022-03-24.
We sincerely apologize for the continued inconvenience to all affected users.
The Rare Prism reward for the sixth and further copy of "★4 (SR) Sieg" was mistakenly distributed to some Masters between 2022-03-11 00:00 - 00:03 PST.
For Masters who encountered this issue, if you have not yet claimed the reward from your Present Box, the Rare Prism(s) mistakenly distributed at 2022-03-11 00:00 PST will be reclaimed. The Rare Prism reward will then be distributed again at the time when you actually acquire the Servant in question.
We are currently investigating the issue and the best response for Masters who have already claimed the reward from the Present Box and/or have already used the Rare Prism(s). We will make another announcement once we have decided the course of action.
Users who encountered the issue but did not yet claim the Rare Prism rewards mistakenly distributed at 2022-03-11 00:00 PST
The mistakenly distributed Rare Prism(s) will be reclaimed
We sincerely apologize for any inconvenience.
Thank you for your understanding.