Thank you for playing "Fate/Grand Order".
The following is a message from the administrative team.
(Added on February 4th)
An update to the app is now available. Please see this article for more information.
- Date & Time
2021-02-04 20:00 PST
Valentine's Craft Essences acquired in previous years' events may appear as unclaimable in the shop.
We are currently investigating the cause of an issue in the ongoing Limited Time Event "Valentine's 2021: Voices and Letters! Murasaki Shikibu and the Seven Cursed Books!" where Valentine's Craft Essences acquired in previous years' events may appear as unclaimable in the shop.
The issue can be avoided if you have at least one Lock-On Chocolate in your inventory, and there is no discrepancy between the actual number of Lock-On Chocolates and Surprise Chocolates expended and the number of Valentine's Craft Essences exchanged for.
We sincerely apologize for the inconvenience to affected users. Thank you for your patience as we work to fix the issue.