Thank you for playing "Fate/Grand Order".
The following is a message from the administrative team.
(Added on 01-22 03:00 PST)
As of this time, compensation has been completed for all affected users.
We apologize for the issue and any inconvenience it may have caused.
- If you had already claimed a sixth copy of Chloe von Einzbern, one Rare Prism will have been sent to your Present Box.
All Masters affected by the above issue.
One Rare Prism for the sixth copy of "★4 (SR) Chloe von Einzbern" acquired.
Beginning at 2021-01-22 02:59 PST
We have found an issue within the Limited Time Event "Revival: Magical Girl Cruise - PRISMA CODES - Re-install" where Rare Prisms are not distributed upon acquiring a sixth or further copy of "★4 (SR) Chloe von Einzbern".
We are currently investigating the cause of these issues.
We will provide further information once the investigation is completed and the issues have been solved.
We apologize for the inconvenience to all affected users.