Thank you for playing "Fate/Grand Order".
The following is a message from the administrative team.
(Added on 11-26 04:00 PST)
As of this time, compensation has been completed for all affected users.
We apologize for the issue and any inconvenience it may have caused.
- If you have copies of Attila the San(ta) in the Present Box, the Rare Prisms will be distributed when you claim Attila the San(ta) from your Present Box.
- If you had already claimed copies of Attila the San(ta), the equivalent Rare Prisms will have been sent to your Present Box.
We have found an issue within the Limited Time Event "Revival: Merry Christmas in the Underworld - Lite" where Rare Prisms are not distributed upon acquiring a sixth or further copy of "★4 (SR) Attila the San(ta)".
We are currently investigating the cause and working to fix the issue.
We will distribute the Rare Prisms after the event has ended.
All Masters affected by the above issue.
One Rare Prism for the sixth and each further copy of "★4 (SR) Attila the San(ta)" acquired.
Beginning at 2020-11-25 19:59 PST
We apologize for the inconvenience to all affected users.