Thank you for playing "Fate/Grand Order."
The following is a message from the administrative team.

As a result of internal measures we are taking to help prevent the spread of novel Coronavirus (COVID-19), it may take longer than usual to respond to customer support requests. Please bear with us as we respond to each request.

Please note that depending on the nature of each specific request, we may respond to some requests earlier than others.

We sincerely apologize for the inconvenience.
Thank you for your understanding.