Thank you for playing "Fate/Grand Order."
The following is a message from the administrative team.

[Added on 12-26 05:00 UTC]
The user data restoration necessary due to the application server malfunction of 2017-12-19 UTC has been completed. All users affected by the malfunction will now be able to log in to the game.

We sincerely apologize for the inconvenience.

[Added on 12-25 11:20 UTC]
Current status:
Account data restoration has been completed for some of the users who were unable to access the game after the unscheduled maintenance of 2017-12-22.
Users will be able to log in as normal once their account data has been fully restored.
We apologize for the continued inconvenience.

We are continuing to work to restore affected accounts. We will have a further update on 12-26 5:00 UTC.

[Added on 12-25 04:00 UTC]
Current status:
We are currently in the process of restoring account data affected by the application server malfunction.

As it is necessary to carefully examine the individual activity log for each affected account in order to restore the data correctly, the process will take some time.
We are very sorry for the continued inconvenience to affected users. Thank you for your continued patience and understanding.

We will have a further status update by 12-26 05:00 UTC.

[Added on 12-22 03:30 UTC]
Current status:
We have begun restoring account data for those users affected by the malfunction.
Upon completion of maintenance, we will begin to restore access to the game as work is completed on each individual account.
We will have a further announcement regarding compensation once account data restoration is completed for all affected users.

[Added on 12-21 06:00 UTC]
Current status:
We are still working to restore the account data of affected users.
To those users still unable to log in, we sincerely apologize for the continued inconvenience.
Thank you for your continued patience while we work to restore your account data.
We will have another update about the current status of the investigation by 12-22 03:00 UTC.

[Added on 12-21 03:00 UTC]
Current status:
We have determined the extent of users whose accounts were affected by the application server malfunction and restored the accounts of unaffected users.
We are now working to restore the account data of affected users. This may take some time.
To those users still unable to log in, we sincerely apologize for the inconvenience. Please bear with us while we work to restore your account data.
We will have another update about the current status of the investigation by 12-21 06:00 UTC.

We will continue to update this page with information about further compensation.

We are aware of the following issues and are currently working to restore the affected data.
As further fixes will be necessary for the affected accounts, certain users will be unable to access the game even after the end of maintenance.

We will continue to update this page as the situation changes.
We appreciate your patience as we work to resolve the issues.

▼Problems being investigated:
Certain users' accounts were affected by an application server malfunction that occurred on 12-19 UTC.

As an apology for the malfunction and the wait necessary for account data restoration, we will be distributing the following items to all affected users.

Applies to:
All users playing "Fate/Grand Order" as of 2017-12-20 00:37 UTC

Details:
- Saint Quartz x10

Distribution Method:
Present Box

Distribution Period:
2017-12-27 04:00 - 2018-05-31 23:59 UTC

We sincerely apologize for the inconvenience.
Thank you for your understanding.